Returns & Exchanges
At LOUIS XVI Watches, we stand by the craftsmanship of our timepieces and offer a 30-day return window for items in their original, unworn condition. If you are not completely satisfied with your purchase, we provide a seamless process for returns and exchanges to ensure your total satisfaction.
Initiate Your Request
Contact our concierge team or visit our online return portal with your order number and email address to start the process.
Prepare the Timepiece
Ensure the watch is securely placed in its original luxury packaging, including all protective films, manuals, and international warranty cards.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at the nearest authorized carrier location.
Inspection and Refund
Once our master watchmakers verify the condition of the returned item, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing